G’day and welcome to Ozwin Casino (“Ozwin,” “the Casino,” “we,” “us,” or “our”). We take your privacy and data protection seriously - like a footy final - and do our level best to keep your personal info secure. By using our websites, mobile apps, or related services (collectively, the “Services”), you agree to what’s laid out here. If you’re not on board, please discontinue use of our Services.

1. Who We Are & Scope of This Policy

Ozwin Casino is an online gaming platform offering real-money and promotional games to eligible players. This Privacy Policy covers how we handle personal information when you:

• Create an account or interact with Ozwin online.
• Visit our websites, mobile apps, or other digital platforms.
• Contact our support team via email or other channels.
• Join our promotions, comps, or special events.

We aim to meet global standards in safeguarding your data. Note that we’re not responsible for the privacy practices of third-party websites or services we don’t control, even if we link to them - check their policies if you venture there.

2. Information We Collect

We gather personal info in two ways:

2.1 Info You Provide Directly

• Account Registration: When you sign up for an Ozwin account, we’ll ask for basics - name, date of birth (to ensure you’re legal age), email address, physical address, and payment info (like a credit card number) so you can deposit or withdraw.
• Payment & Verification (AML/KYC): For real-money transactions, we might request banking or ID documents to comply with anti-money-laundering (AML) and “know your customer” (KYC) rules, and to help protect everyone’s security.
• Promotions & Surveys: If you enter comps or fill out surveys, we collect details you submit (like contact info and feedback).
• Customer Support: Whenever you drop us a line (email, chat, phone), we’ll keep whatever info you share so we can sort your issues or questions.

2.2 Info Collected Automatically

• IP Address & Device Data: We automatically pick up tech details like your IP address, device type, browser version, and which pages you visit. Think of it like tossing another snag on the barbie - these details help us troubleshoot, keep accounts secure, and tailor your experience.
• Cookies & Similar Tech: We may use cookies, web beacons, and similar tools to store your preferences, analyze site traffic, and generally keep your experience smooth. Depending on where you live, you might see a cookie consent banner. Blocking cookies is your call, but it might make parts of the site as sluggish as a rusty ute.

3. Legal Grounds for Processing

Where required by law, Ozwin relies on a few legal bases to handle your info:

• Performance of a Contract: We use your details to create, maintain, and fulfill our obligations under our Terms (like processing your deposits/withdrawals).
• Consent: For certain activities (e.g., marketing emails), we’ll ask for your thumbs-up first. You can withdraw consent at any time—no dramas.
• Legitimate Interests: We may process data to bolster site security, prevent fraud, or improve Services, as long as we don’t stomp on your fundamental rights.

Legal & Regulatory Compliance: Sometimes, laws or gaming authorities require us to collect and process data (e.g., to verify your age or comply with AML checks).

4. Why & How We Use Your Information

Here are the main ways we put your personal info to work:

1. Account Creation & Management: To set up your account, verify your details, and handle all your game credits, deposits, and withdrawals.
2. Customer Support: So we can respond to your questions, investigate hiccups, and keep you informed about important updates (like changes to this Policy).
3. Promotions & Marketing: With your okay, we might send the odd email about awesome promos, special offers, or jackpot news. Opt out anytime by hitting “unsubscribe” or pinging support.
4. Site Optimization & Security: We study usage patterns (like cookie data) to make the site better, faster, and safer. We also track suspicious behaviors to keep out troublemakers.
5. AML/KYC & Legal Requirements: We’ll process (and sometimes retain) your data to satisfy ID checks, comply with regulations, and ensure everyone’s playing by the rules.

5. Data Retention & Deletion

We hang onto your info only as long as necessary to:

• Provide the Services you signed up for.
• Meet legal, regulatory, or anti-fraud obligations (like AML checks).
• Keep transaction or account records for dispute resolution or customer service.

Afterward, we securely delete or anonymize your data so it can’t be traced back to you.

6. Possible Public Winner Announcements

If you snag a massive win or jackpot, we might ask if we can share a quick mention (for example: “Kelly S. just won big!”). If you say no, we’ll keep it hush-hush. If you give us the green light, we may post a shout-out on our site or promotional materials - minus any sensitive details, of course.

7. Disclosure of Your Data

We never flog your personal info to random third parties. We may, however, share specific info under these circumstances:

• Trusted Service Providers: We rely on reputable partners (like payment processors, hosting services, and analytics providers) to assist us. They’re contractually bound to protect and use your data only as directed by us.
• Legal & Regulatory Requirements: If a court or regulator demands certain data, or if gaming laws require it, we might have to comply.
• Business Deals: If Ozwin merges, sells, or transfers part of its operations, your info may move along, too. If it’s a major shift, we’ll let you know.
• With Your Consent: Any scenario not covered above? We’ll ask your permission first.

8. Security Measures

We don’t mess around when it comes to guarding your data. Our safeguards include:

• Encryption for sensitive details (like card numbers) in transit.
• Secure Servers & Restricted Access so only authorized staff see your info.
• Regular Security Reviews to keep up with new threats.

No method is foolproof, but if we ever suffer a serious breach that risks your personal info, we’ll let you - and any relevant authorities - know ASAP.

9. Confidentiality of Winnings

Your winnings, payouts, and personal betting history stay strictly under wraps. Only authorized Ozwin employees with a legitimate work need can see them. We’ll only share specifics if legally required or if you’ve given us the nod (for example, a winner’s spotlight).

10. Children’s Privacy

Ozwin is strictly for folks who are of legal gambling age (commonly 18 or older, depending on where you hang your hat). If we find out an underage player has joined, we’ll shut their account and remove any personal data on file, quick-smart. If you think a minor is playing, please let us know pronto.

11. International Data Transfers

In some cases, we (or our service providers) may handle your info outside your home country. Whenever that happens, we’ll apply suitable protections (like recognized standard contractual clauses) to make sure your data stays as secure as a top-notch vault.

12. Your Rights & Choices

Depending on your local laws, you may have some or all of the following rights regarding your personal data:

• Access: Get a copy of the personal info we hold about you.
• Correction: Fix any errors or update outdated details.
• Erasure (“Right to Be Forgotten”): Ask us to delete info we no longer have a valid reason to keep.
• Restriction: In certain cases, limit how we process your data.
• Objection: Challenge our use of your info if we’re relying on legitimate interests or if you’re not into our direct marketing.
• Data Portability: Get your data in a structured, machine-readable format, if feasible.
• Withdraw Consent: For any processing based solely on your agreement (like receiving marketing emails), you can revoke it whenever you like.

To exercise these rights or ask any questions, drop us a line using the contact details below. We’ll respond in line with applicable laws.

13. Changes to This Privacy Policy

We may revise this Policy occasionally to keep pace with new legal requirements, tech changes, or business needs. When we do, we’ll update the “Last Updated” date and potentially post a notice on our site or ping you via email if it’s a big deal. Your ongoing use of Ozwin after these updates means you accept the revised terms.

14. Contact Us

Got questions, concerns, or feedback? Feel free to reach out at support@ozwinmail.com

We’ll do our best to get back to you faster than a roo on the run.